What we do…

Revitalise and streamline your call centre communications

Skevox NZ Limited provide independent service desk and contact centre consulting services. We are a New Zealand owned company.

Utilise our extensive industry experience and knowledge to revitalise your contact centre.

Let us streamline your technology and communications to optimise your customer/agent relationship according to your business needs: achieving business results, fast.

Sample Projects

  • Strategic contact centre roadmap
    Development of a 5 year technology refresh plan for a major NZ bank.
  • Outbound contact technology and lead management
    Advanced outbound dialling solution architected, designed and built for a major NZ bank
  • Inbound routing
    Routing designs for a  large NZ government contact centre
  • Service desk contact centres
    Service desk  contact centre solution for a large Australian insurance provider
    Service desk contact centre solution for a major NZ network integrator
  • SIP,SIP Trunking, SBCs  and VoIP
    Design and integration. Operational knowledge for a large NZ Government contact centre
  • Contact centre reporting
    Extensive CC reporting for a large NZ government contact centre
  • IVR and routing automation
    Advanced completely automated call out solution for a major NZ network integrator
  • Network management technology
    Software development to provision an SNMP network management system for Genesys contact centres