What we do…
Revitalise and streamline your call centre communications
Skevox NZ Limited provide independent service desk and contact centre consulting services. We are a New Zealand owned company.
Utilise our extensive industry experience and knowledge to revitalise your contact centre.
Let us streamline your technology and communications to optimise your customer/agent relationship according to your business needs: achieving business results, fast.
- Strategic contact centre roadmap
Development of a 5 year technology refresh plan for a major NZ bank.
- Outbound contact technology and lead management
Advanced outbound dialling solution architected, designed and built for a major NZ bank
- Inbound routing
Routing designs for a large NZ government contact centre
- Service desk contact centres
Service desk contact centre solution for a large Australian insurance provider
Service desk contact centre solution for a major NZ network integrator
- SIP,SIP Trunking, SBCs and VoIP
Design and integration. Operational knowledge for a large NZ Government contact centre
- Contact centre reporting
Extensive CC reporting for a large NZ government contact centre
- IVR and routing automation
Advanced completely automated call out solution for a major NZ network integrator
- Network management technology
Software development to provision an SNMP network management system for Genesys contact centres